Availiable Standards

ISO 9001:2008
Is probably the most widely known and important quality management standard in use today. In any organization and in particular small businesses, it provides quality/management systems and can bring clear organizational and financial benefits. It also gives customers a high degree of confidence and assists in keeping the organization ahead of its competitors. This is a Standard that is used and respected throughout the world.

ISO 14001:2004
Is the environmental management standard applicable to any organization wishing to introduce or improve an existing system. It addresses legal compliance, deals with potential liabilities and exploits environmental opportunities. It is similar in structure to ISO 9001 and can be smoothly integrated with this standard and the OHSAS 18001 health and Safety Standard.

ISO 13485:2003
This medical devices standard is not a product standard, but a process standard based on ISO 9001. It is organized in the same way, uses the same numbering and most of the requirements are taken directly from ISO 9001. However, since ISO 13485 is about medical devices there are requirements specific to this industry.

ISO 22000:2005
Food safety management systems – Requirements for any organization in the food chain. Food safety is related to the presence of food-borne hazards in food at the point of consumption.
Organizations within the food chain range from feed producers and primary producers through food manufacturers, transport and storage operators and subcontractors to retail and food service outlets (together with inter-related organizations such as producers of equipment, packaging material, cleaning agents, additives and ingredients). Service providers are also included.

This standard specifies the requirements for a food safety management system that combines the following generally recognized key elements to ensure food safety along the food chain, up to the point of final consumption:

• Integrated communication;
• System management;
• Prerequisite programmes;
• HACCP principles.

PD ISO/TR 14969:2004
This Technical Report provides guidance on the application of ISO 13485:2003 and is essential in the understanding, writing and implementation of a system to meet this standard.

ISO/TS 16949:2009
This standard is applicable to the quality system requirements for the design, development, production, installation and servicing of automotive related products. It is written in the format of ISO 9001 and applies only to sites where automotive parts are in production. The standard has been accepted as a replacement for QS 9000, VDA 6.1 (Germany) AVSQ (Italy) EAQF (France).

AS9100 Rev C
A standard regularising the quality management requirements of the aerospace industry. It establishes common requirements for use at all levels of the supply chain for organizations around the world. It is based on ISO 9001:2008 the key aspects being airworthiness, safety, product conformity, traceability and reliability. Areas impacting on safety and reliability would be configuration management, design, purchasing, product realisation and product monitoring and measurement.

OHSAS 18001:2007
This Health and Safety Management standard has been developed for international use and is based on the ISO 9001 standard. It enables an organization to control its health and safety risks and improve its performance. An effective H & S management system reduces the risk to employees and other interested parties and aids compliance with legislation. It provides a recognised way of telling interested parties that health and safety holds priority status within an organization. To assist in the understanding and implementation of this standard OHSAS 18002 provides guidance.

ISO/IEC 27001:2005
Information technology — Security techniques — Information security management systems — Requirements. This International Standard is aligned with ISO 9001 and ISO 14001 in order to support consistent and integrated implementation and operation with related management standards. One suitably designed management system can thus satisfy the requirements of all these standards. This International Standard covers all types of organizations (e.g. commercial enterprises, government agencies, non-profit organizations). This International Standard specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented ISMS within the context of the organization’s overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations or parts thereof.

ISO/TS 29001:2010
Petroleum, petrochemical and natural gas industries — Sector specific quality management systems — Requirements for product and service supply organizations. NOTE This Technical Specification does not address competitive or commercial matters such as price, warranties, guarantees or clauses intended to sustain commercial objectives. This technical specification has been designed to work in harmony with ISO 9001 and its supporting standards. ISO 9001 provides requirements for a quality management system that can be used for internal application by organizations, or for certification, or for contractual purposes. It focuses on the effectiveness of the quality management system in meeting customer requirements.

ISO 15189:2007
Medical laboratories — Particular requirements for quality and competence
This standard based upon ISO/IEC 17025 and ISO 9001, provides requirements for competence and quality that are particular to medical laboratories. It is acknowledged that a country could have its own specific regulations or requirements applicable to some or all its professional personnel and their activities and responsibilities in this domain.

Medical laboratory services are essential to patient care and therefore have to be available to meet the needs of all patients and the clinical personnel responsible for the care of those patients. Such services include arrangements for requisition, patient preparation, patient identification, collection of samples, transportation, storage, processing and examination of clinical samples, together with subsequent validation, interpretation, reporting and advice, in addition to the considerations of safety and ethics in medical laboratory work.

Whenever allowed by national regulations, it is desirable that medical laboratory services include the examination of patients in consultation cases, and that those services actively participate in the prevention of disease in addition to diagnosis and patient management. Each laboratory ought also to provide suitable educational and scientific opportunities for professional staff working with it.

While the ISO 15189 standard is intended for use throughout the currently recognised disciplines of medical laboratory services, those working in other services and disciplines could also find it useful and appropriate. In addition, bodies engaged in the recognition of the competence of medical laboratories will be able to use the ISO 15189 standard as the basis for their activities.

Demonstrated conformity to the ISO 15189 standard does not imply conformity of the quality management system within which the laboratory operates to all the requirements of ISO 9001. The ISO 15189 standard is not intended to be used for the purposes of certification.

BS 16001:2009
Energy management systems — Requirements with guidance for use
The overall aim of this standard is to act as an audit document to help organizations establish the systems and processes necessary to improve energy efficiency. This should lead to reductions in cost and greenhouse gas emissions through systematic management of energy. This standard covers specific requirements for an energy management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and information about significant energy aspects. It is intended to apply to all types and sizes of organizations irrespective of any geographical, cultural and social conditions. This audit report applies to the activities under the control of an organization.

This document for energy management systems can be used independently or integrated with any other management system. To facilitate its use, the structure of this it can be used in conjunction with ISO 14001.


ISO 10002:2004
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
This International Standard is compatible with ISO 9001 and ISO 9004 and supports the objectives of these two standards through the effective and efficient application of a complaints-handling process. It can also be used independently of them.

ISO 9001 specifies requirements for a quality management system that can be used for internal application by organizations, or for certification, or for contractual purposes. The process for complaints handling described in this International Standard can be used as an element of a quality management system.

This International Standard is not intended for certification or for contractual purposes.

ISO 9004 provides guidance on continual improvement of performance. The use of ISO 10002 can further enhance performance in the area of complaints handling and increase the satisfaction of customers and other interested parties. It can also facilitate the continual improvement of the quality of products based on feedback from customers and other interested parties.

ISO 10006:2003
Quality management systems – Guidelines for quality management in projects
This International Standard gives guidance on quality management in projects. It outlines quality management principles and practices, the implementation of which is important to, and have an impact on, the achievement of quality objectives in projects. It supplements guidance given in ISO 9004.
ISO 10006 is intended for use by personnel who have experience in managing projects and need to ensure their organization is applying practices contained in the ISO 9000 family of standards.

ISO 10015:1999
Quality management -- Guidelines for training
The Quality management principles underlying the ISO 9000 family of standards (of which the ISO 10000 series form a part) emphasize the importance of human resource management and the need for appropriate training.

They recognize that customers are likely to both respect and value an organization’s commitment to its human resources and its ability to demonstrate the strategy used to improve the competence of its personnel.

Personnel at all levels should be trained to meet the organization's commitment to supply products of a required quality in a rapidly changing market place where customer requirements and expectations are increasing continuously.

This International Standard provides guidelines to assist organizations and their personnel when addressing issues related to training. It may be applied whenever guidance is required to interpret references to “education“ and “training“ within the ISO 9000 family of quality assurance and quality management standards.

ISO/TS 10004:2010
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
One of the key elements of organizational success is the customer's satisfaction with the organization and its products. Therefore, it is necessary to monitor and measure customer satisfaction.

The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of the organization's strategies, products, processes and characteristics that are valued by customers, and serve the organization's objectives.

Such improvements can strengthen customer confidence and result in commercial and other benefits. This Technical Specification provides guidance to the organization on establishing effective processes for monitoring and measuring customer satisfaction..

BS 25999-1:2006
Business continuity management – Part 1: Code of practice
This British Standard establishes the process, principles and terminology of business continuity management (BCM). The purpose of this Standard is to provide a basis for understanding, developing and implementing business continuity within an organization and to provide confidence in the organization's dealings with customers and other organizations. It also enables the organization to measure its BCM capability in a consistent and recognized manner.

This Standard provides a system based on BCM good practice.

This Standard is intended for use by anyone with responsibility for business operations or the provision of services, from top management through all levels of the organization; from those with a single site to those with a global presence; from sole traders and small-to-medium enterprises (SMEs) to organizations employing thousands of people. It is therefore applicable to anybody who holds responsibility for any operation, and thus the continuity of that operation. This Standard does not cover the activities of emergency planning inasmuch as that topic relates to civil emergencies.

BS 25999-2:2007
Business continuity management – Part 2: Specification
This British Standard specifies requirements for planning, establishing, implementing, operating, monitoring, reviewing, exercising, maintaining and improving a documented BCMS within the context of managing an organization’s overall business risks.

The requirements specified in this British Standard are generic and intended to be applicable to all organizations (or parts thereof), regardless of type, size and nature of business. The extent of application of these requirements depends on the organization’s operating environment and complexity.

It is not the intent of this British Standard to imply uniformity in the structure of a BCMS but for an organization to design a BCMS that is appropriate to its needs and that meets its stakeholders’ requirements. These needs are shaped by regulatory, customer and business requirements, the products and services, the processes employed, the size and structure of the organization and the requirements of its stakeholders.

This British Standard can be used by internal and external parties, including certification bodies, to assess an organization’s ability to meet its own business continuity needs, as well as any customer, legal or regulatory needs.

NOTE BS 25999 pt 1 & 2 are part of same standard for certification.